Returns & Exchanges

At DOOGEE, we stand behind the quality of our rugged devices and offer a 30-day money-back guarantee to ensure your absolute satisfaction. If you are not completely happy with your purchase, you can return your electronics in their original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all chargers, cables, and manuals that were included in the box.

• 3.
  Ship to Service Center

  Affix the provided return label or ship the package to our designated service center using a trackable shipping method to ensure safe delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or dispatch your replacement unit within 5-7 business days.